Frequently Asked Questions (FAQ)


How does TryKaVo.com work?

Simply point and click to add the handpiece you want to try. You get your handpieces (we ship two handpieces of the same model) via FEDEX delivered straight to your practice or office. Try the handpiece for 5 days free of charge. Buy the handpiece or return the handpiece to us. You have 5 days after your trial ends to get the handpiece back to us.

What is the return policy for TryKaVo.com?

Try us free for 5 days. You can also simply return the handpiece after your 5-day free trial ends and you won't be charged. We will allow a grace a period of 5 days to ship the handpiece back to KaVo.

I am having trouble installing my handpiece

If you are having trouble installing the handpiece or any other question regarding the TryKaVo.com product you are trying, please call us at 1-877-746-3995, and a KaVo technical support person will be glad to help you.

I am having trouble selecting dealers or completing transactions on the website

If you are having trouble selecting dealers or completing transactions on the website, it maybe related to browser issues. Your browser must have SSL, javascript and cookies enabled. You may also need latest version of your internet browser (e.g. Internet explorer 7.0 or newer, Safari 3.0 or newer, Firefox 2.0 or newer).

Can I try other KaVo products?

Currently TryKaVo.com is offering air-driven handpieces, ELECTROtorque-TLC, COMFORTdrive, PROPHYwiz and DIAGNOdent. In the future, we will add more products to TryKaVo.com. Visit the site frequently, as we intend to make more KaVo products available for free trial.

Will my credit card be charged during the trial?

No, your credit card will not be charged during the trial period.

I have questions about my TryKaVo.com shipment/delivery.

Please create an account online (using the confirmation e-mail you received) to check the delivery status. If you would like to speak to a TryKaVo.com customer service representative, please call 1-877-746-3995.


Return address for sending the handpieces back.

KaVo Dental
11729 Fruehauf Drive
Charlotte, NC 28273












About KaVo

Over 100 years, KaVoŽ Dental is a leader in reliable and innovative dental equipment and instrumentation. Through innovation, KaVoŽ has made significant contributions to progresses in dentistry. KaVoŽ offers air-driven and electric handpieces, laboratory equipment, lasers, caries detection aids and treatment units for general dentists and specialists.For more information, please contact KaVo at 1-877-746-3995 or visit www.kavousa.com.